Privacy Policy

1. Introduction

Welcome to Budapest Expert Hub ("we," "our," or "us"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website budapestexperts.com and use our services.

By using our Services, you consent to the collection, use, and sharing of information as described in this Privacy Policy.

2. Information We Collect

2.1 Personal Information

We may collect personal information that can be used to identify or contact you, including but not limited to:

• Name and Contact Details: Full name, email address, phone number, physical address
• Account Information: Username, password, profile preferences
• Professional Information: For experts: business name, services offered, years of experience, pricing, professional qualifications
• Communication Data: Messages sent between users and experts
• Payment Information: For premium services or transactions (processed securely by third-party payment processors)

2.2 Automatically Collected Information

When you access our Services, we automatically collect certain information, including:

• Device and Usage Data: IP address, browser type, operating system, device type, access times
• Cookies and Tracking: Usage data, preferences, and interaction patterns
• Location Data: Approximate location based on IP address (with your consent)
• Log Data: Server logs, error reports, performance data

3. How We Use Your Information

3.1 Service Provision

We use your information to:

• Provide and maintain our Services
• Process transactions and send related information
• Communicate with you about your account and services
• Respond to your inquiries and provide customer support
• Send technical notices and support messages

3.2 Personalization and Improvement

We use information to:

• Personalize your experience and show relevant content
• Improve our Services and develop new features
• Analyze usage patterns to optimize performance
• Conduct research and analytics for service improvement

3.3 Safety and Security

We use information to:

• Detect and prevent fraud, abuse, and security issues
• Comply with legal obligations
• Protect the rights and safety of our users
• Enforce our Terms of Service

4. Information Sharing and Disclosure

4.1 Service Providers

We may share your information with:

• Experts: Your contact information and query details with relevant experts
• Users: Expert profiles and contact information with users seeking services
• Payment Processors: Payment information for transaction processing

4.2 Legal Requirements

We may disclose your information when required by law or to:

• Comply with legal processes and requests
• Protect our rights, property, or safety
• Prevent fraud or protect users
• Cooperate with law enforcement investigations

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, user information may be transferred as part of the transaction.

5. Data Security

We implement appropriate security measures to protect your information, including:

• Encryption: SSL/TLS encryption for data transmission
• Access Controls: Restricted access to personal information
• Regular Audits: Security assessments and vulnerability testing
• Secure Storage: Protected databases and infrastructure

However, no method of transmission over the internet is 100% secure.

6. Data Retention

We retain your information only as long as necessary for:

• Providing our Services
• Fulfilling legal obligations
• Resolving disputes
• Enforcing our agreements

Retention periods may vary based on the type of information and legal requirements.

7. Your Rights and Choices

7.1 Access and Correction

You have the right to:

• Access your personal information
• Correct inaccurate information
• Request deletion of your account and data
• Object to processing of your information
• Request data portability

7.2 Marketing Communications

You can opt out of marketing communications by:

• Using unsubscribe links in emails
• Adjusting account preferences
• Contacting our support team

7.3 Cookies and Tracking

You can control cookies through:

• Browser settings and preferences
• Cookie consent banners
• Opt-out tools where available

8. Children's Privacy

Our Services are not intended for children under 18. We do not knowingly collect personal information from children under 18. If we become aware of such collection, we will delete it immediately.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by:

• Email notification
• Website notices
• Other appropriate means

Your continued use of our Services after changes constitutes acceptance of the updated policy.

11. Contact Us

If you have questions about this Privacy Policy, please contact us: